Return Policy

IMPORTANT NOTICE

If you have any concerns regarding your parcel, you must record a clear video while opening the package. This video is required as proof in case of any damage, defect, or missing item.

Claims for refund, damage, or missing products will not be accepted without a proper parcel opening video.

Return Time Frame

Customers must inform us within 3 days of delivery if they wish to request a return. Requests made after this period will not be entertained.

Conditions for Return

Our return policy applies only under the following circumstances:

• You received an incorrect product.

• If the product you receive has any manufacturing defect or arrives damaged,
  we will happily assist you with a replacement or solution.

Returns will not be accepted for reasons other than those mentioned above.

Return Shipping

• Customers are responsible for returning the product to our provided address.

• The item must be sent through a traceable courier service or registered post.

• Return shipping costs will be borne by the customer.

• Original delivery charges are non-refundable.

Return Procedure

To initiate a return:

1. Contact us via WhatsApp or Email to request a return.

2. Our support team will share the return address details.

3. Repack the item securely in its original packaging as received.

4. Ship the parcel using a trackable courier service.

Refund Process

• Once we receive the returned item, it will go through a quality inspection.

• If the product meets our return criteria, the refund will be approved.

• Refunds will be processed within 2 working days after successful quality verification.

Important Notes

• Items must be returned in original condition with all accessories and packaging.

• We reserve the right to reject any return that does not meet our policy requirements.